Toys"r"us

I would like to shout out for 2 girls in your staff at your Laval 440 outlet. First is named Destiny. She walked extra mile to get a product arranged for me by getting it shipped over from Quebec City outlet after talking to the manager. Her concern for the customers stamps the value of your brand in the hearts. My applause to her. Second girl is the only reason that I am a returning time customer to your company. I do not know the name of this girl. Can only define her like this young girl seemed to be of Indian Sub-continent origin. Me and my wife are about to get our first baby and hence were clueless about the strollers & car seats. She explained it patiently and educated us in a way that we were able to get the understanding. Despite not knowing her name, I strongly applaud that girl as her courtesy and stepping into customer shoes to educate him by putting different seats on strollers herself and making us understand was phenomenal. They both are assets to your store.

While they have great choices for decently equipped kids bikes, there’s a lack of service and experience with the “technicians” in the store. So expect to go elsewhere for minor adjustments on your brand new bikes. A 5 minute disc brake adjustment was “estimated” to take 1-2 hours because the guy just didn’t feel like doing it. I called in advance on two separate days this week to confirm that I can come get the bike fixed on the spot this morning. Of course, my three kids and I arrive with the bike only to be told it can’t be done because they’re too busy because it’s Saturday! Couldn’t they have been said yesterday? Why waste everyone’s time and energy and cause so much frustration? Because the weekday employees offer better service than the weekend ones? What a shame. Big waste of time and major lack of service after I was promised a job would be done.

Honestly, I would just boycott Toys R Us. They used to have competitive prices on newer product. But then the pandemic hit and the MSRP on items slightly went up by 10-20%. But Toys R Us got very greedy and decided to raise their prices by 50%. This is unforgivable. Especially when their prices at 85% is STILL MORE than Gamestop's prices at 100%.

I really like ToysRus and going shopping there in person, but I would never ever order anything online ever again. ToysRus needs to put some significant money into their online ordering infrastructure. First the order I placed after I placed it could not be filled. And then I ordered again on December 13 and it is January 5 and it still isn't delivered yet. If you need to get a package or a Christmas gift on time to someone I would order it somewhere else.